Customer Support
As a RecordJacket.com™ customer, you can be assured that we are dedicated to making your experience with RecordJacket.com™ as simple and rewarding as possible.
We work hard to ensure our RecordJacket.com™ systems are extremely easy to use, but we know that when you need assistance, you need it quickly. That's why we provide an integrated online user manual and help functions that are always available, right at your fingertips. When you need even more assistance, our customer service and support experts are available during regular business hours.
We also understand that the Release of Information process can be complex and the right release decision may not always clear or easy to determine. We want to be your first line resource on HIPAA release issues. Our HIPAA release experts are available to our customers to answer release questions and to help with problem releases. While we do not offer legal advice, we are an expert resource and will work with our customers and their legal advisors to find the right solution.
As a RecordJacket.com™ customer you can be assured that whether you have questions about HIPAA compliance, using our systems, or our back-office services, we will get you the answers you need quickly.
Q: How do we pay subscription and transaction fees?
A: Choose one of the methods below.
- Provide a valid Visa or MasterCard account number which will be charged once each month. Each charge will consist of the coming month’s subscription fee plus the prior month’s transaction fees. Within ten business days of each charge, Verisma will remit a check for all fees collected in the previous month to you.
- Receive a monthly invoice within ten business days of each monthly anniversary date for the coming month’s subscription fee plus the prior month’s transaction fees, netted against all fees collected in the previous month. Any balance owed to Verisma is due within 10 business days. Any residual due to you will be included with invoice. At enrollment, the initial invoice will include first and last month’s subscription fees.
Q: What if we forget a login password?
A: When you try to login using an incorrect password, RecordJacket.com™ provides several
ways to help you remember your password or reset it securely.
Q: Do you lease or rent scanners?
A: No we do not but there are several scanners on the market that are compatible with our system. Basic requirements include:
- 25 ppm/25ipm Duplex Scanner
- 8/5 inch x 14 inch scan size
- 300dpi optical resolution
- 50-page automatic document feeder
- Duty cycle of 500 – 700 pages per day
- USB interface
We have extensively tested the Fujitsu™ fi-5120C and determined it to be compatible with RecordJacket.com™.
Q: When we upload data to RecordJacket.com™ will it be HIPAA secure?
A: Absolutely. When you upload data, we use 256-bit encryption to secure every record.
And, once the records are on our servers, our highly secure data center operations ensure
only authorized personnel have access to it. Please read our HIPAA and Security statements
for more information (links are provided in the menu at the bottom of this page).
Q: How do we work with RecordJacket.com™ when we're not connected to the Internet?
A: We have designed and built RecordJacket.com™ as an online service and that provides many,
many benefits as described elsewhere on this Web site. As an online service
we do require that you have Internet access in order to be able to use RecordJacket.com™.
Q: How do I sign-up for a RecordJacket.com™ service?
A: It's really easy! Simply click the Buy Now button. Or, if you'd prefer, you can sign-up by telephone by calling
866-390-7404.
** The Record Jacket® Release Manager from Verisma Systems, Inc., is covered under U.S. Patent numbers 6,804,787 and 7,191,463.
*** To download information on our Release Fee Collection Service policy, click here.
Plus sales tax where applicable. 24/7 access subject to occasional downtime due to systems and servers maintenance. Terms, conditions, pricing, features, support and service options subject to change without notice.
Record Jacket, the open padlock logo, Verisma and RecordJacket.com™ are trademarks of Verisma Systems, Inc.
All other names are trademarks or registered trademarks of their respective owners.
© 2009 Verisma Systems, Inc. All rights reserved.
